Return Policy
Returns & Refunds
At Peng Labs, we stand behind the quality of our products. Due to the nature of our items, we maintain a strict but fair return policy to ensure safety, integrity, and compliance.
Eligibility for Returns
We accept returns under the following conditions:
- The item is unused, unopened, and in its original packaging
- The return request is made within 14 days of delivery
- The product is not damaged due to misuse or improper handling
Non-Returnable Items
For safety and quality assurance reasons, we do not accept returns on:
- Opened or used products
- Products that have been tampered with
- Items returned without prior approval
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. Include:
- Your order number
- Photos of the item and packaging
We will review and offer a replacement or refund where appropriate.
Return Process
To initiate a return:
- Contact our support team with your order details
- Wait for return authorization
- Ship the item back to the provided address
Returns sent without approval may not be accepted.
Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping fees are non-refundable
Refunds
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Refunds will be issued to the original payment method
Order Cancellations
Orders can only be cancelled before they are shipped. Once dispatched, the order must follow the return process.
Contact Us
For any return-related inquiries, please contact our support team through our website contact form.
Important Notice
All products sold by Peng Labs are intended strictly for research purposes only and are not for human or veterinary use. This policy is enforced to maintain product integrity and compliance with industry standards.